Last updated: 2.7.2026
These Terms of Service ("Terms") govern access to and use of the website www.fanatic-ai.com (the "Site") and the services provided by FanaticAi ("FanaticAi", "we", "us", "our"), operated by [FanaticAi legal entity name], a UK-based business.
By accessing the Site, booking a call, or engaging FanaticAi's services, you ("Client", "you") agree to these Terms. If you do not agree, do not use the Site or our services.
1. Services
FanaticAi provides AI-powered marketing automation services, which may include:
Database Reactivation — AI-driven SMS outreach to a Client's existing/dormant leads;
Speed to Lead — automated, rapid AI response to new inbound leads;
Out of Hours Response — AI qualification and booking of leads outside business hours;
Google Reviews Management — AI-generated responses to Google reviews in the Client's brand voice;
Related setup, integration (e.g. with CRM/GoHighLevel), and ongoing management of the above.
Specific scope, deliverables, pricing, and timelines for a given engagement will be set out in a separate proposal, order form, or statement of work ("Order"), which forms part of these Terms once agreed.
2. Eligibility & Client Responsibilities
By engaging FanaticAi, you confirm that:
You are authorised to act on behalf of the business you represent;
You have the legal right to contact the leads/customers you upload or instruct us to contact, including any consents required under applicable law (e.g. UK PECR, US TCPA, CAN-SPAM, or equivalent);
Any data you provide to us (e.g. lead lists, CRM exports) was lawfully obtained and does not infringe any third party's rights;
You are responsible for ensuring your own marketing practices, including message content approved for use, comply with applicable law and platform/carrier policies.
FanaticAi is not responsible for the lawfulness of lead lists or consents obtained by the Client prior to engagement. The Client indemnifies FanaticAi against claims arising from data the Client provided or instructions the Client gave, where FanaticAi acted on those instructions in good faith.
3. AI-Generated Content
Our services rely on AI/automated systems (including large language models and platforms such as GoHighLevel and SMS/telephony providers) to draft messages, classify replies, score leads, and generate review responses.
AI outputs may occasionally be inaccurate, generic, or require human correction. We aim for quality but do not guarantee that every AI-generated message will be error-free.
Where practical, we recommend Clients review message templates and tone/voice settings before a campaign goes live, and we will support this configuration.
Clients remain responsible for the substance of claims made in messages sent under their brand, and should flag any factual claims (pricing, offers, guarantees) they want strictly controlled.
4. Fees & Payment
Fees for services are set out in the applicable Order and are payable as specified (e.g. upfront setup fee plus recurring/monthly fee, or performance-based terms where agreed).
Unless otherwise stated, fees are quoted exclusive of VAT/applicable taxes, which will be added where chargeable.
Late payment may result in suspension of services until the account is brought current.
Fees are non-refundable except as expressly stated in the applicable Order or as required by law.
Third-party platform costs (e.g. GoHighLevel subscription, SMS carrier fees, phone number rental) may be billed separately or passed through, as specified in the Order.
5. Term & Cancellation
Unless a minimum term is specified in the Order, services are provided on a rolling monthly basis.
Either party may cancel with [X days'] written notice, effective at the end of the then-current billing period.
Cancellation does not entitle the Client to a refund of fees already paid for the current period, unless otherwise agreed.
FanaticAi may suspend or terminate services immediately for non-payment, misuse of the service, or breach of these Terms.
6. No Guarantee of Results
FanaticAi uses proven strategies and AI systems designed to improve lead engagement, reply rates, and bookings, and shares case studies and typical results for context. However:
Results vary based on factors outside our control, including the Client's industry, lead quality, offer, pricing, historical relationship with leads, and market conditions.
Statistics referenced on the Site or in sales materials (e.g. reply rates, revenue recovered) reflect results achieved for specific clients or aggregated performance and are illustrative only — they are not a guarantee of any particular outcome for your business.
FanaticAi does not guarantee any specific number of bookings, replies, sales, or revenue.
7. Intellectual Property
FanaticAi retains ownership of its underlying systems, workflows, automation templates, prompts, and know-how used to deliver services.
The Client owns their own brand assets, customer/lead data, and any content they specifically provide (e.g. logos, approved copy).
Client-specific configurations built for a Client (e.g. their specific automation workflow) may be provided to the Client on termination in a reasonable, exportable format where technically feasible, excluding FanaticAi's proprietary templates/IP.
8. Data Protection
Each party will comply with applicable data protection law (including UK GDPR and, where relevant, US state privacy laws) in relation to personal data processed under the engagement. Where FanaticAi processes personal data on the Client's behalf as a processor, the parties agree to enter into a data processing agreement on request, consistent with FanaticAi's Privacy Policy. See our Privacy Policy for further detail.
9. SMS/Telecommunications Compliance
Where our services involve sending SMS/text messages:
Client confirms all contacts to be messaged have a valid basis to be contacted (e.g. prior customer relationship, opt-in, or other lawful basis under applicable law).
FanaticAi will implement standard opt-out handling (e.g. STOP/HELP keywords) and will not knowingly continue messaging opted-out contacts.
Client is responsible for ensuring message content complies with applicable advertising, consumer protection, and telecom carrier rules.
FanaticAi reserves the right to pause any campaign it reasonably believes may violate applicable law or carrier policy, and will notify the Client promptly.
10. Confidentiality
Each party agrees to keep confidential any non-public business, technical, or customer information disclosed by the other party in connection with the engagement, and to use it only for the purposes of the engagement, except where disclosure is required by law.
11. Limitation of Liability
To the maximum extent permitted by law:
FanaticAi's total liability arising out of or in connection with the services shall not exceed the total fees paid by the Client to FanaticAi in the [3/6] months preceding the claim.
FanaticAi shall not be liable for indirect, incidental, special, or consequential damages, including loss of profits, revenue, data, or business opportunity, even if advised of the possibility of such damages.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
12. Disclaimers
The Site and services are provided "as is" and "as available." FanaticAi disclaims all warranties, express or implied, including fitness for a particular purpose, to the maximum extent permitted by law. FanaticAi does not warrant that services will be uninterrupted, error-free, or that AI-generated outputs will always be accurate.
13. Third-Party Platforms
Our services may rely on third-party platforms (e.g. GoHighLevel, Twilio, SMS carriers, AI model providers, Google). We are not responsible for outages, policy changes, or pricing changes made by these third parties, though we will make reasonable efforts to notify Clients of any material impact and adapt where possible.
14. Governing Law
These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, save that FanaticAi may seek injunctive relief in any competent jurisdiction to protect its intellectual property or confidential information.
(If FanaticAi regularly serves US-based clients, consider adding a separate jurisdiction clause or arbitration clause reviewed by a US attorney for those contracts.)
15. Changes to These Terms
We may update these Terms from time to time. Continued use of the Site or services after changes take effect constitutes acceptance of the revised Terms. Material changes affecting active Clients will be communicated directly.
16. Entire Agreement
These Terms, together with any applicable Order and our Privacy Policy, constitute the entire agreement between the parties regarding the services, superseding any prior discussions or agreements on the subject, except where a signed written contract between the parties expressly states otherwise.
17. Contact
FanaticAi [Email] [Phone, optional]